Algolia is looking for a Customer Success Engineer to help our customers implement, adopt, and scale our search and discovery platform. You will partner directly with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.
What You'll Do
- Act as a consultant for a variety of customers, delivering ad-hoc services tailored around their needs.
- Scope, shape, and present technical workshops to drive Algolia’s adoption.
- Advise customers on the best technical and industry practices around search implementation and optimization.
- Work closely with your account’s Customer Success Manager to ensure the customer’s long-term health through a world-class support experience.
- Work across the organization and escalate as necessary for confirmation of solutions or other options.
- Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
- Develop, maintain, and present comprehensive case status reports to customers on a regularly scheduled meeting.
- Proactively identify and work with the customer to resolve technical risks and bottlenecks.
- Provide guidance on how to optimize the use of their environment.
What We're Looking For
- Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
- Experience with REST API, database management, and web development technologies.
- Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review).
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels.
- Excellence in time management, task prioritization, and evaluation of situational urgency.
- Travel to customers' locations may be required.
- Fluency in German and English.
Nice to Have
- Familiarity with iOS & Android platforms.
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento, and Salesforce a plus.
Technical Stack
- Languages: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
- APIs & Platforms: REST API, iOS, Android
- Commerce & CRM: Shopify, Magento, Salesforce
Work Mode
This is a remote position, open to remote work within the specified country.
We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
