Responsibilities
- Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
- Scope, shape and present technical workshops to drive Algolia’s adoption
- Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
- Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
- Work across the organisation and escalate as necessary for confirmation of solutions or other options.
- Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
- Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
- Proactively identify and work with the customer to resolve technical risks and bottlenecks.
- Provide guidance on how to optimise the use of their environment.
Requirements
- Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
- Experience with REST API, database management, and web development technologies
- Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
- Excellence in time management, task prioritisation, and evaluation of situational urgency
- Travel to customers' locations may be required
- Fluency in German and English
Nice to Have
- Familiarity with iOS & Android platforms.
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento, and Salesforce a plus
Additional Information
- Travel to customers' locations may be required
- Fluency in German and English
