Keycafe is hiring a Customer Success Coordinator for Morocco to combine sales savvy with customer advocacy. You'll build lasting relationships, anticipate client needs, and drive growth through upselling and account expansion for our global SaaS/IoT platform.
What You'll Do
- Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
- Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
- Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
- Negotiate renewals, close expansion deals, and encourage referrals and reviews.
- Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
- Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
- Own your day — plan, organize, and execute outreach with discipline and precision.
What We're Looking For
- 2+ years of customer success, account management, or sales experience.
- Fluent in French and English.
- Confident, clear communicator with excellent English verbal and written skills.
- Highly organized, disciplined, and able to self-manage in a remote environment.
- Strong analytical and mathematical aptitude to manage customer expenses and upgrades.
- Entrepreneurial mindset — motivated by commissions and personal accountability.
- Collaborative, adaptable, and comfortable working across departments.
Nice to Have
- Bachelor’s degree in business, communications, or a related field.
- SaaS/IoT experience or familiarity with subscription-based business models.
- Previous success in customer advocacy roles, such as collecting referrals, case studies, or testimonials.
Team & Environment
You will collaborate with sales, operations, and product teams to deliver seamless customer experiences.
Benefits & Compensation
- Compensation: €10,000 – €13,000 annually.
- Fully remote role with flexibility to manage your own schedule.
- Great team culture with global collaboration and knowledge sharing.
- Training and professional development opportunities.
- Be part of a fast-scaling global SaaS/IoT company with tangible real-world impact.
Work Mode
This is a fully remote position for candidates based in Morocco.
Keycafe fosters an entrepreneurial culture where you take ownership, manage your own time, and thrive in a high-trust, results-driven environment with global impact across industries like hospitality, property management, logistics, and government.
