GetResponse is hiring a Customer Success Advisor to act as the first point of contact for our users. In this technical support role, you will handle inquiries and resolve issues via chat and email, guiding customers through functional and technical aspects of our solutions to help them reach their business goals.
What You'll Do
- Responding to inquiries and educating customers on products by chat and email.
- Troubleshooting problems for customers.
- Coordinating solutions with IT and management.
- Helping customers build successful businesses.
- Handling onboarding calls with customers.
What We're Looking For
- Strong language skills in English and Polish (fluent or native).
- Intermediate level of German (minimum B2).
- Online marketing know-how.
- Knack for understanding technical tools, platforms, or systems.
- Open to new experiences and ready to acquire new information at a fast pace.
- Ability to easily handle a number of interactions at the same time.
- Superior verbal and written communication skills.
- Ready to master speed-typing skill.
- Outgoing 'people person' with an upbeat attitude.
- Comfortable speaking with customers occasionally over the phone or via Teams calls.
Nice to Have
- Additional languages such as Spanish, Italian, Portuguese, or French.
Benefits & Compensation
- Compensation: 6,000 - 6,500 PLN gross/month on contract of employment.
- Home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent).
- Private medical care for employees and their family members.
- Employee referral program - up to 10,000 PLN for recommending a friend.
- Corporate life insurance.
- Employee pension program (PPE).
- Wellbeing and mental health culture - mental health helpline, sport card etc.
- Modern equipment - most of our teams work on MacBooks.
- English classes.
- Internal initiatives like webinars, knowledge sharing sessions, and more.
Work Mode
This is a global role at a company that is global, remote-friendly, and multicultural.
