Shockbyte is looking for a Customer Success Operator to deliver fast, friendly, and reliable support to players and server owners worldwide. You will act as the essential bridge between our users and technology, ensuring every player gets back in the game and every issue is handled with care and precision.

What You'll Do

Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
Be the bridge between users and tech, ensuring every player gets back in the game quickly and every issue is handled with care and precision.

What We're Looking For

Excellent written communication skills with a clear, friendly, and professional tone.
Strong problem-solving and technical reasoning skills.
Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests.
Solid understanding of game server environments and hosting fundamentals.
Customer-first mindset. Proactive, patient, and solution-oriented in every interaction.
1–2 years of experience in customer or technical support. Equivalent hands-on experience or self-taught knowledge in game server management or customer service is equally valued.

Nice to Have

Experience using WHMCS or similar platforms for managing tickets and billing.
Background in game server hosting, customer support, or the broader gaming industry.
Familiarity with FTP, server configuration, or mod/plugin installation.

Technical Stack

WHMCS
FTP

Benefits & Compensation

Hybrid Work – Work remote, or team up in person at offices in Melbourne and Eindhoven.
Flexible Hours – Adjust your schedule around when you’re most productive.
Career Growth – Clear pathways to level up skills and advance career.
Development Budget – Access courses, certifications, and conferences.
Workspace Support – Stipend to upgrade home office or coworking setup.
Virtual Team Events – Trivia, escape rooms, game nights.
Shockbyte Merch Pack – Custom hoodies, mugs, and stickers.
Travel Opportunities – Meet teammates around the world and represent Shockbyte at events.
Free Game Servers – Spin up your own servers.
Esports & Gaming Events – Free tickets to tournaments and gaming expos.