Worldly is seeking a Customer Success Coordinator to manage our customers’ supplier lists and ensure data accuracy. In this role, you will be responsible for data entry, sending templated emails, and translating data to different platforms, reporting to the Customer Success Manager. Our team is motivated to transform the way products are made by helping our customers succeed in sustainable production.

What You'll Do

Manage and maintain detailed record keeping of customers’ supplier/vendor lists.
Maintain and update supplier data by inputting text-based and numerical information from source documents within time limits.
Compile, verify accuracy, and sort information according to priorities to prepare source data for software platform import.
Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.
Import data to our platform and CRM on behalf of customers.
Send templated emails on behalf of customers.
Store completed work in designated locations and perform backup operations.
Respond to queries for information and access relevant files.
Comply with data integrity and security policies.

What We're Looking For

Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc.
Accuracy and attention to detail is essential.
Propensity to problem-solve proactively, and find solutions for potential problems or errors that have been identified.
Ability to concentrate for lengthy periods and perform accurately with adequate speed.
Excellent knowledge of correct spelling, grammar and punctuation.

Nice to Have

Data entry work experience.
Experience with MS Office and data programs.
Experience with HubSpot or other CRM technologies.
Experience with Slack and Asana.
1+ years of technical SaaS environment product support experience.
Bachelor's degree.
Knowledge of retail supply chains.
Interest in ESG reporting.

Technical Stack

MS Office
Excel
Google Sheets
HubSpot
Slack
Asana

Team & Environment

You will report to the Customer Success Manager and work with other members of the Customer Success team. Our team represents over 15 countries and brings unique experiences from technology to farming to the table.

Benefits & Compensation

Compensation: $55,000 - $60,000 Annual Base Salary (USD) + equity: Equity Stock Option (ICU) Program (for approved regions).
Comprehensive benefits offerings. 90% employee premium are covered by Worldly.
Company-sponsored 401k with up to 4% match.
Incentive Stock Options.
100% Parental Paid Leave for US-based employees.
Unlimited PTO and flexible time off.
Paid company holidays.
Performance-based bonuses.
Office stipend to get the supplies you need.
No-meeting Fridays.
Remote, not lonely culture with interest groups.

Work Mode

This role is remote (global). We have a preference for candidates based in the UK, France, Portugal, or Spain.

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.