Remote (Country) Full-time

Lyric is hiring a Customer Success Business Partner (UK)

About the Role

Lyric is looking for a Customer Success Business Partner to drive adoption, retention, and expansion across some of our most strategic customer relationships. This is a senior, customer-facing role for someone with deep supply chain expertise, strong technical fluency, and exceptional communication and program management skills. We’re building a new era in supply chain with the team best equipped to lead it.

What You'll Do

  • Serve as the primary Customer Success contact for strategic enterprise accounts.
  • Lead quarterly business reviews, success planning sessions, and ongoing governance meetings.
  • Maintain and grow relationships across customer personas, from planners to senior executives.
  • Coordinate cross-functional delivery teams and align internal stakeholders with account goals.
  • Ensure value realization and communicate measurable outcomes from Lyric initiatives.
  • Drive adoption of Lyric’s platform across users, teams, and business processes.
  • Monitor and improve customer health metrics, engagement, and satisfaction.
  • Identify opportunities for platform expansion including new users, new use cases, and new business units.
  • Partner with Sales to develop renewal strategies and uncover growth pathways.
  • Translate business pain points into prioritized solution approaches and clear impact narratives.
  • Act as a strategic advisor to customers, with depth in one of the following areas: Modeling & Analysis, Planning & Execution, or Frontier Use Cases.
  • Support onboarding, enablement, and scaling in close collaboration with Professional Services.
  • Surface actionable customer feedback to inform product roadmap and innovation priorities.

What We're Looking For

  • 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles.
  • Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions.
  • Excellent communication and relationship management skills across all levels of an organization.
  • Strong program and stakeholder management experience, including governance and QBR facilitation.
  • Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment.
  • Proven ability to identify, quantify, and communicate customer impact.

Team & Environment

You'll work closely with Sales, Product, Professional Services, and Support.

Benefits & Compensation

  • Competitive salary
  • Equity

Work Mode

This role is based in the UK.

Required Skills
Customer SuccessAccount ManagementSaaSCustomer Relationship ManagementData AnalysisPresentation SkillsStakeholder ManagementStrategic PlanningProblem SolvingCommunication SkillsTravel ReadinessEMEA Region
Ready to relocate and code from paradise?

Thailand or Vietnam — your office, your rules

Iglu offers relocation to Bangkok, Chiang Mai, Ho Chi Minh City, or Hong Kong. Full employment, legal setup, and a community of 200+ digital professionals.

Relocation to 5 countries
Full legal work setup
Developer community access
Work-life balance culture
Explore locations
Relocation support included
About company
Lyric

Lyric is an enterprise AI platform built specifically for supply chains, offering out-of-the-box AI solutions for optimization and a platform-first approach that empowers users with end-to-end product composability.

Visit website
Job Details
Category other
Posted 4 months ago