Lyric is looking for a Customer Success Business Partner to drive adoption, retention, and expansion across some of our most strategic customer relationships. This is a senior, customer-facing role for someone with deep supply chain expertise, strong technical fluency, and exceptional communication and program management skills. We’re building a new era in supply chain with the team best equipped to lead it.

What You'll Do

Serve as the primary Customer Success contact for strategic enterprise accounts.
Lead quarterly business reviews, success planning sessions, and ongoing governance meetings.
Maintain and grow relationships across customer personas, from planners to senior executives.
Coordinate cross-functional delivery teams and align internal stakeholders with account goals.
Ensure value realization and communicate measurable outcomes from Lyric initiatives.
Drive adoption of Lyric’s platform across users, teams, and business processes.
Monitor and improve customer health metrics, engagement, and satisfaction.
Identify opportunities for platform expansion including new users, new use cases, and new business units.
Partner with Sales to develop renewal strategies and uncover growth pathways.
Translate business pain points into prioritized solution approaches and clear impact narratives.
Act as a strategic advisor to customers, with depth in one of the following areas: Modeling & Analysis, Planning & Execution, or Frontier Use Cases.
Support onboarding, enablement, and scaling in close collaboration with Professional Services.
Surface actionable customer feedback to inform product roadmap and innovation priorities.

What We're Looking For

10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles.
Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions.
Excellent communication and relationship management skills across all levels of an organization.
Strong program and stakeholder management experience, including governance and QBR facilitation.
Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment.
Proven ability to identify, quantify, and communicate customer impact.