Responsibilities
- Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
- Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
- Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
- Ensure Price Increase targets are met
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Manage inbound customer inquiries relating to their account
- Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone
- Support customer nurture activities and campaigns in partnership with Marketing
- Reply to customer survey responses & recommend the appropriate department to take action
- Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
Additional Information
- German language proficiency required (implied by title 'Customer Success Associate with German')
