Responsibilities
- Own implementations end-to-end
- Lead onboarding for customers from kickoff to go-live.
- Build and manage project plans, timelines, and stakeholder communication.
- Partner closely with Sales for seamless handoffs.
- Identify risks early and drive solutions cross-functionally.
- Drive ongoing customer success
- Serve as the primary point of contact post-launch.
- Drive adoption, engagement, and measurable outcomes.
- Conduct regular check-ins and strategic reviews.
- Monitor account health and proactively mitigate churn risk.
- Identify expansion opportunities in partnership with Sales.
Requirements
- 7+ years in Customer Success, Implementations, or Account Management in SaaS.
- Strong sense of ownership — you don't wait to be told what to do.
- Comfortable in environments where roles evolve as the company scales.
- Able to build structure where it doesn't exist — and operate without it when needed.
- Deep care for customer experience and long-term partnership.
- Willingness to roll up your sleeves — no task too big or too small.
- Able to move fluidly between technical and business-level conversations.
Nice to Have
- Strong project management skills.
- Ability to navigate both operational and executive-level conversations.
- Experience in travel, fintech, HR tech, or marketplaces.
- Experience supporting enterprise customers.
- Background in or passion for travel.
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Additional Information
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
