Cordance is hiring a Customer Success & Account Manager

Responsibilities

• Manage high-level client relationships across designated regions.
• Conduct strategic business reviews to showcase measurable impact and return on investment.
• Serve as the internal voice for customer requirements and priorities.
• Oversee the full renewal cycle, including forecasting, negotiations, and execution.
• Detect potential churn risks and implement proactive retention strategies.
• Lead discussions on value-driven pricing models and growth opportunities.
• Uncover avenues for upselling and expanding service adoption.
• Promote broader usage across housing and residence life departments.
• Represent the organization at regional and national housing industry groups.
• Deliver presentations at conferences and sector-specific events.
• Travel as required to support client relationships and association involvement.
• Support client onboarding and ongoing adoption initiatives.
• Convert client input into actionable product development insights.
• Ensure accurate CRM data management and assist in marketing coordination.