Radius Limited is hiring a Customer Success Account manager for its Telematics division in Milan. You will be responsible for developing solid relationships with our customer base, guiding up-sell campaigns, acting as the first point of contact for information requests to reduce churn, and seeking opportunities for other commercial divisions. This is a key role within our ambitious, forward-looking company that builds transformative solutions and helps businesses adapt to the future.
What You'll Do
- Supervise customer growth, training, and development of best practices to continuously increase business value and customer ROI.
- Conduct up-sell campaigns to enable customers to get more benefits from the Radius Telematics product catalog, while creating longer and stronger contractual relationships.
- Increase customer retention and adoption rates through regular check-ins and account reviews to assess and monitor satisfaction levels.
- Track customer activity to identify churn risk and work proactively through targeted outreach campaigns to eliminate that risk, while identifying and closing up-sell opportunities.
- Direct customers quickly and efficiently to further support resources, personally helping them resolve questions and problems.
What We're Looking For
- A proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience in initiating and building positive relationships.
- Business acumen with good experience of responsibility in similar roles with significant commercial results.
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to operate in a very high-volume, fast-evolving new business environment, while always maintaining a smiling and positive attitude.
Benefits & Compensation
- Competitive remuneration, a potential bonus, and a good range of basic benefits.
- Join a growing company where you will have the opportunity to shape the future of top talent.
- A friendly culture that mirrors our proposition to customers.
- A fast-growing organization that defines itself as agile and innovative.
- A drive for continuous improvement, which will give you the chance to contribute from day one.
- A commitment to building a work environment that values inclusiveness, innovation, agility, and grit.
Work Mode
This role is onsite at our office in Milano, Via Montefeltro 6.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
