Brightspeed is looking for a Customer Service Technician to join our team. You will perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment, and maintain outside plant facilities.
What You'll Do
- Install, maintain, and troubleshoot high-speed internet, video and voice networks including associated wiring and equipment
- Perform maintenance and repair on outside plant facilities
- Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
- Observe all safety rules and regulations
- Assist other technical personnel in the performance of their duties when requested
- Actively support sales and marketing related activities
- Direct customer facing work and sales referrals
What We're Looking For
- High School diploma or equivalent experience
- Ability to distinguish colors on facilities
- Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
- Basic computer skills including MS Office applications
- Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
- Ability to work aloft (e.g. ladder)
- Ability to work outside in all weather conditions and at various hours of the day/night
- A valid driver’s license and satisfactory driving record
- Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
- Accountability/dependability (on time and on load when scheduled and serve on call as needed)
- Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
- Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
- Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
- Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Nice to Have
- Prior experience as a customer facing telecom operations technician
- Basic electricity training/certification or documented equivalent work experience
- ADSL installation/repair experience (self/full installs)
- A+/Net + Certified
Benefits & Compensation
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Host of voluntary benefits
Work Mode
This is a field-based position.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans.
