Springfield, MO On-site Full-time

Current is hiring a Customer Service Specialist | Enrolled Agent

Responsibilities

  • Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
  • Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.
  • Prepare audit defense files, collect documentation, and provide guidance on audit expectations and strategies.
  • Conduct technical research to develop compliant responses and identify resolution opportunities.
  • Identify and apply for penalty abatements, tax relief programs, and settlement options.
  • Maintain accurate records of tax notice responses, resolutions, and client communications.
  • Collaborate with internal departments to support integrated tax resolution strategies.
  • Recommend and implement process improvements for handling tax notices and audit cases.
  • Educate clients on notice triggers and compliance practices to prevent recurring issues.
  • Utilize tax software and digital tools to manage client cases efficiently and compliantly.

Requirements

  • Bachelor's degree in Accounting, Finance, or a related field.

Nice to Have

  • Enrolled Agent

Additional Information

  • The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader. Your Abacus Experience: You’ll find that things are distinctively different here at Abacus, and we’re proud of it. We center on one key component: people. We foster an environment of growth, trust, and confidence and you’ll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture. Our Award-Winning Firm: We’re proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus’ distinctions include: - Inside Public Accounting’s Top 300 Firm in the U.S. #280 – 2024, 2025 - An Inside Public Accounting’s Fastest Growing Firm in the U.S. - 2024 - Accounting Today’s No. 16 Fastest-Growing Firm in the U.S. – 2024 - An Accounting Today’s Top Regional Leader in the Midwest – 2023, 2024 - Inside Public Accounting’s Best of the Best Firms – 2023 - A Biz 417’s Best Place to Work – 2021, 2022, 2023, 2024, 2025 - An Accounting Today’s Top 100 Best Firms to Work For – 2009, 2010, 2020 - 2021 Better Business Bureau Torch Award Recipient – highlighting ethics and quality - Finalist for Springfield Business Journal’s Economic Impact Awards – 2021, 2023
  • This is a full-time hourly non-exempt position. While performing the duties of this job, the employee works normal office hours (with guilt-free flexibility). Some weeks over 40 hours will be required.
  • Based in Springfield, MO, but also serve employees in all Abacus! physical locations and those working remotely.
About company
Current

Current empowers entrepreneurial accounting firms to navigate change and build what’s next.

We’re not here to incrementally improve the accounting industry, we’re here to evolve it. Current is a platform built to help firms move faster, think bigger, and deliver more value so they can lead their clients, their people, and the profession forward.

Founded in 2023, dozens of firms have joined Current. We are a growing network, expanding both through partnership and tuck-in acquisitions, demonstrating what’s possible when growth is powered, and not limited by the platform.

Our mission is simple and incredibly important: To accelerate potential. Because when you give talented people the right environment, tools, and opportunities, they don’t just do more work, they create more impact.

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Job Details
Department Abacus!
Category other
Posted 2 months ago