Tasq Staffing Solutions, Inc. is hiring a Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig

Work Setup: 100% Onsite (BGC Taguig) Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed Requirements: - Finished at least 2 years in college without back subjects - Must be have at least B1 proficiency in Spanish with online or physical certificate as proof - With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants - Customer Service experience is a huge advantage but not required - Proficient English communication skills - Amenable to work 100% onsite at BGC, Taguig - Ideal candidates are those living nearby for easy and convenient commuting - Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed - Highly attentive to detail with excellent problem-solving abilities Responsibilities: - Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience. - Research solutions to resolve issues, educate clients, and promote products and services. - Identify customer needs and offer tailored solutions. - Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations. - Meet KPIs and SLAs to ensure high client satisfaction. - Follow program procedures while managing assigned and ad hoc tasks effectively.