Responsibilities
- Receive and process customer orders
- Develop solutions to customer needs/opportunities
- Build and sustain long-term customer partnerships
- Display effective communication and interpersonal skills
- Collaborate effectively with team members
- Resolve problems and non-conformances quickly
- Other duties as required
Requirements
- University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
- Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
- Must have strong problem-solving skills with the ability to prioritize and multitask
- Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
- Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word
Benefits
- Global career advancement and mentoring opportunities
- Competitive salary
- Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.
Team
Reports to: Customer Service Manager
About the position:
Reporting to the Customer Serivce Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.
What we offer:
- Global career advancement and mentoring opportunities
- Competitive salary
- Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.
What you’ll do:
- Receive and process customer orders
- Develop solutions to customer needs/opportunities
- Build and sustain long-term customer partnerships
- Display effective communication and interpersonal skills
- Collaborate effectively with team members
- Resolve problems and non-conformances quickly
- Other duties as required
What you’ll need:
- University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
- Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
- Must have strong problem-solving skills with the ability to prioritize and multitask
- Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
- Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word
Additional Information
- 18-Month Contract Position
