Responsibilities
- Input customer and transaction data into the ERP system and confirm data integrity
- Collaborate with sales, production, logistics, and clients to verify delivery terms and conditions
- Support clients by providing updates and guidance throughout the ordering process
- Respond to incoming calls, relay information, take messages, or direct calls to relevant staff
- Maintain records and update documentation including sales orders, return approvals, and invoices
- Engage daily with sales, operations, and warehouse teams for seamless coordination
- Ensure all purchase orders are dispatched on schedule to meet internal performance standards
- Guarantee invoices are issued to customers within one day of shipment
- Partner with internal departments to address and resolve service-related issues
- Liaise with warehouse staff on customer-specific shipping and routing instructions
- Address customer questions and concerns with professionalism and accuracy
- Share pricing details and product availability, issuing quotes when required
- Handle electronic data interchange (EDI) order processing
- Process and invoice orders submitted through customer online portals
- Coordinate with freight carriers to arrange shipments and submit claims for lost or damaged goods
- Provide freight cost estimates and rate quotes to internal teams and clients
- Prepare international shipping paperwork such as proforma invoices, shipper's letters of instruction, bills of lading, commercial invoices, packing lists, and certificates of origin
- Interpret and apply customer incoterms to ensure order compliance with contractual agreements
- Work with customs brokers, freight forwarders, and third-party logistics providers to manage cross-border shipments
Other
- Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check
- HexArmor is proud to be an Equal Opportunity Employer
- We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law
- We are committed to creating a workplace where all individuals are treated with dignity and respect
- We are committed to attracting and retaining a diverse employee workforce honoring people’s experiences, perspectives, and cultural backgrounds
- As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial
- If you require a reasonable accommodation during the application or interview process, please let us know
