Evernorth Health Services, a division of The Cigna Group, is looking for a Customer Service Senior Representative to join our Central Nursing Team. You will independently clarify, research, and resolve non-clinical problems, primarily focusing on scheduling home infusion visits and coordinating nursing referrals to ensure accurate patient appointments.
What You'll Do
- Work with Nurse Managers, field staff, and patients to schedule home infusion visits within a regional branch network.
- Complete nurse assignments, reschedule visits based on patient availability, staff new patients appropriately, and proactively monitor all appointments for accuracy.
- Coordinate nursing referrals by collaborating with pharmacy, reimbursement, and nursing departments.
- Communicate with various staff, departments, and prescribers via fax, email, IM, and phone.
- Monitor personal and team email mailboxes, prioritizing follow-up actions.
- Manipulate multiple Excel documents to determine task urgency and completion needs.
- Respond timely to inquiries from patients, field staff, and other departments regarding nursing referrals and schedules.
- Investigate and research issues to provide resolutions.
- Take initiative in problem-solving, multitask effectively, and use critical thinking.
- Perform correct and timely data entry in appropriate systems.
What We're Looking For
- High School education or GED.
- 5+ years of relevant Customer Service experience.
- High proficiency and regular use of Excel and Outlook.
- A pro-active work ethic with the ability to be managed and trained virtually.
- Strong detail orientation.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Technical Stack
- Microsoft Excel
- Microsoft Outlook
Team & Environment
You will join the Central Nursing Team, working independently on a remote basis.
Benefits & Compensation
- Annual bonus plan eligibility.
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting day one.
- 401(k) plan.
- Company paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
Work Mode
This is a fully remote position.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
