Role Overview
As a Customer Service Representative, you’ll be the primary point of contact for customers at a U-Haul center, delivering clear guidance and reliable service. You’ll assist with rental transactions, equipment inspections, and product education, ensuring each customer has a smooth and informed experience.
Key Responsibilities
- Support customers in person by guiding them through U-Haul product options and rental procedures
- Use smartphone-based U-Scan tools to process rentals and track inventory efficiently
- Inspect and maintain rental equipment, including checking fluid levels and ensuring operational safety
- Prepare rental agreements, process returns, and manage invoices accurately
- Hook up and move trucks and trailers as needed for customer use
- Install trailer hitches and wiring systems
- Fill propane tanks, with certification provided after hire
- Operate a forklift, with training and certification available through the company
- Engage in ongoing learning through U-Haul University to build skills and knowledge
- Complete assigned duties that support daily center operations
Qualifications
Applicants must have a valid driver’s license and maintain a safe driving record. A high school diploma or equivalent is required.
Compensation & Incentives
Hourly pay ranges from $15.00 to $17.00, with opportunities for bonuses. A $100 hiring bonus is offered, and an additional $300 cash bonus is available upon successful completion of the U-Haul Equipment Inspection and Verification certification program. The role includes participation in the Employee Stock Ownership Plan (ESOP), offering long-term financial benefits.
Benefits
Eligible employees may access health, dental, and vision insurance, paid time off, life insurance, and prescription coverage. Additional offerings include MetLaw legal services, MetLife auto and home insurance, 401(k) savings, and identity theft protection. Wellness support includes gym and mindset app reimbursements, the Dave Ramsey SmartDollar program, and the You Matter Employee Assistance Program. Travel insurance, critical illness coverage, and exclusive discounts on tech, travel, and phone plans are also available.
Work Environment
This is an onsite position located at 2125 Dempster St, Evanston, Illinois. The role requires physical activity, including moving equipment and working outdoors. U-Haul promotes a culture of continuous learning, health and wellness, and equal opportunity employment. A no-nicotine policy applies in applicable states.
Equal Opportunity Employer
U-Haul provides fair and inclusive hiring practices. All applicants are considered regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics under applicable law. Accommodations are available upon request during the hiring process.
