Responsibilities
- Thank, connect, engage, and inspire existing supporters
- Find new child sponsors
- Welcome new donors
- Renew event participants
- Invite donors to give monthly
- Raise funds for important causes around the globe
- Engage with world-class charitable organizations
Requirements
- A professional work from home office space
- High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
- A USB headset and webcam
- A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
- Full-time availability (40 hours a week)
- Minimum of 2 years’ customer service and call center experience
- Availability to work 1:00pm to 10:00pm Mon - Thu and 10:00am to 7:00pm Fri (EST)
- Availability to work occasional Saturday shifts (10:00am to 5:00pm)
- Technically savvy and self-reliant
- Love talking to people and are a great communicator
Benefits
- $20.00 - $24.00 hourly with bonuses
- 100% paid training and health benefits (at 3 months)
- Training opportunities, lunch-and-learns, workshops
- Team culture and activities, ice breakers, community events
- Permanent, full-time employment with consistent hours and growth opportunities
Work Arrangement
Remote (Country)
Role Description
- Each day and each call can be different.
- We thank, connect, engage and inspire.
- We look for creative new ways to delight on every call.
- We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly.
- We are all about teamwork, customer connections and most importantly, having fun while we do it.
We Are
- We provide a warm and friendly voice to the largest and most respected charities in Canada.
- We are a Canadian agency on a mission to inspire fundraising.
- Our team is passionate, engaged and extremely effective.
- We call existing supporters to raise funds for important causes around the globe.
- So while there are no cold calls or high-pressure tactics, we are a performance team and results matter.
Additional Information
- No cold calls or high-pressure tactics
- Results matter and performance is expected
- Work from home (remote within Canada)
- Must have a professional home office setup
- Must use Windows PC or laptop (Apple or Mac not supported)
- Must have high-speed cabled internet (minimum 25 mbps down/5 mbps up)
- Must have USB headset and webcam
- Training provided
- Accommodations available upon request for candidates with disabilities
- Employment Equity and Diversity policy: no discrimination based on national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status, or any protected class
