ABC Legal is hiring a Customer Service Representative to join our team remotely. In this role, you will directly support active process servers employed or contracted with our company. You'll be responsible for providing assistance, managing work distribution, and ensuring efficient service delivery.
What You'll Do
- Answer inquiries and resolve issues from process servers.
- Oversee distribution and dispatch of cases to process servers.
- Work in Skye, our in-house application, to ensure orders are dispatched and fulfilled.
- Monitor process server status to ensure they are in good standing and able to accept and complete work.
- Obtain status of orders via phone calls, fax, or court docket that have been dispatched with Sheriff.
- Collaborate with team members to find broken processes or inefficiencies in daily tasks.
- Resolve issues on the task board within Skye.
What We're Looking For
- High school diploma or GED.
- Excellent written and verbal communication skills.
- Experience and proficiency with Microsoft Office (Word, Excel).
- Proficiency in English, including strong writing and communication skills.
Nice to Have
- Customer service or IT experience.
- Familiarity with Legal Process.
Technical Stack
- Skye (in-house application)
- Microsoft Office (Word, Excel)
Team & Environment
You will be joining a team of 700 professionals.
Benefits & Compensation
- Compensation: $12.00 to $14.00 per hour.
- Comprehensive Medical, Dental, and Vision coverage.
- Competitive salary package.
- 401(k) retirement plan with 5% matching.
- Orca Card / Transit Stipend.
- 10 paid holidays per year.
- Referral program.
- Work from home flexibility.
Work Mode
This is a remote position for candidates located in Puerto Rico.
We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
