Responsibilities
- Handle incoming and outgoing calls with courtesy, understanding, and promptness
- Diagnose and address customer concerns with an emphasis on resolving issues during the first interaction
- Use internal databases to find information and coordinate with colleagues when necessary
- Record and manage customer claims and communications accurately
- Adhere to established guidelines, scripts, and procedures while utilizing training tools to deliver correct responses
- Maintain confidentiality when dealing with private or sensitive data
- Refer complicated cases to the appropriate personnel or supervisory staff
- Participate in continuous learning sessions to stay informed about products and processes
- Comply with attendance standards and fulfill all night shift scheduling obligations
Work Arrangement
Hybrid
Other
- Applicants must submit a complete application through the company careers website, including responses to screening questions and a short pre-hire assessment
- Position operates on a night shift schedule
