Brenntag North America, Inc. is seeking a Customer Service Representative to join a Customer's Account Team. This role is instrumental to our Service Excellence commitment, responsible for creating a positive customer experience and managing the full order lifecycle through accurate processing and timely communication.
What You'll Do
- Work proactively and productively with teammates to resolve issues for the customer.
- Perform efficient and accurate order entry, management, and processing, including order confirmation and communication of changes.
- Manage internal and external requests via multiple platforms, identify customer needs, report requirements internally, and follow up to ensure resolution.
- Build and develop sustainable customer relationships through open, knowledgeable, and interactive communication to ensure loyalty and retention.
- Safeguard the integrity and accuracy of customer data in collaboration with the Commercial team.
- Ensure compliance, regulations, and policy alignment across daily functions to meet Safety, Quality, and Regulatory expectations.
What We're Looking For
- 2+ years of experience in Customer Service, Customer Success, or a similar discipline OR 5+ years of relevant professional experience.
- Capacity to problem solve, work independently, and demonstrate strong listening, speaking, and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
- Strong organization and prioritization skills.
- CRM Experience required, preferably Salesforce.
- Experience with Microsoft Office Suite and Team Collaboration tools.
Nice to Have
- Experience in Chemical Distribution or Manufacturing is a plus.
Technical Stack
- CRM (preferably Salesforce)
- Microsoft Office Suite
- Team Collaboration tools
Team & Environment
You will be part of the Customer's Account Team (CSR + Account Manager).
Benefits & Compensation
- Individual development, on-the-job training, and development programs.
- Paid parental leave.
- Education assistance program.
- Employee assistance program.
- Various healthcare plan options.
- 401(k).
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state, or local law.
