About the Role
This position involves delivering timely customer support while using Excel extensively for data entry, reporting, and tracking. Candidates must be detail-oriented and able to work efficiently in a high-volume environment.
Responsibilities
- Respond to customer inquiries via phone and email
- Maintain accurate customer records in Excel spreadsheets
- Process service requests and update account information
- Generate reports using Excel functions and formulas
- Troubleshoot customer issues and provide solutions
- Track service metrics and performance data
- Enter and validate data from various sources
- Collaborate with team members to resolve account discrepancies
- Follow up on outstanding customer cases
- Ensure compliance with company procedures
- Organize files and digital records for easy retrieval
- Use Excel to identify trends in customer behavior
- Support billing and account reconciliation tasks
- Communicate updates to supervisors and managers
- Meet productivity and accuracy benchmarks
- Maintain confidentiality of customer information
- Adapt to changing priorities during peak hours
- Assist in training new team members
- Participate in team meetings and performance reviews
- Utilize templates and macros to streamline workflows
- Monitor email inboxes and respond promptly
- Log interactions in shared spreadsheets
- Escalate complex issues when necessary
- Contribute to process improvement initiatives
- Stay current with product and service updates
Compensation
Competitive hourly wage with potential for overtime
Work Arrangement
On-site
Team
Fast-paced customer support environment
Excel Proficiency Requirements
Candidates must demonstrate advanced use of Excel, including creating and managing spreadsheets, using formulas such as SUMIF and AVERAGE, and formatting data for clarity. Experience with macros and automated reporting is highly valued.
Work Environment
The role operates in a climate-controlled office with standard business hours. Employees work at assigned desks equipped with dual monitors and secure network access. Noise levels are moderate due to team collaboration and phone use.
Not available
