DBS is hiring a Customer Service Representative (Excel-Focused)

DBS Staffing Services, Inc. is looking for a dedicated Customer Service Representative with a strong focus on Excel skills to join our customer's team. Located in the industrial area near the Little Creek-Fort Story Base in Virginia Beach, our staffing agency is committed to connecting skilled professionals with excellent opportunities. In this role, you will serve as a vital link between customers and our client's services, actively managing orders and providing exceptional support through phone, email, and in-person interactions. Your Excel expertise will be crucial for data input, reporting, and enhancing customer support functions. NOTE: This role is fully on-site and not eligible for remote or hybrid work. Candidates must currently reside within the Tidewater area or be planning to relocate to the area independently of placement. Key Responsibilities: Serve as the primary point of contact for customer inquiries and orders via phone, email, and chat, ensuring professional and timely service. Enter, update, and maintain customer and order information accurately within company systems and Excel. Use intermediate to advanced Excel functions to organize data, manage trackers, and generate reports for order management and operations. Resolve customer issues efficiently while maintaining high service standards. Conduct follow-ups with customers to ensure satisfaction and gather feedback. Collaborate with team members to improve processes and overall customer experience. Schedule: This position operates Monday to Friday, from 8 AM to 5 PM, with Friday ending at 4 PM.