Scalesource is hiring a Customer Service Representative / Dispatcher - Remote

Scalesource is hiring a Customer Service Representative / Dispatcher to support the daily operations of a Residential Cleaning Franchise. In this remote role, you will be the central point for customer communication, appointment coordination, and operational scheduling.

What You'll Do

• Answer inbound calls, website inquiries, and customer requests for cleaning services.
• Collect and record key client information and service needs.
• Convert incoming inquiries into scheduled cleaning appointments.
• Schedule new cleaning appointments and recurring services.
• Coordinate daily cleaning routes with available teams.
• Handle rescheduling requests and manage calendar changes efficiently.
• Maintain clear and professional communication with customers.
• Confirm appointments and send reminders when needed.
• Support customer retention through follow-ups and service feedback.
• Receive and document service issues or customer complaints.
• Provide initial support and reassurance to customers.
• Escalate service concerns to management when required.
• Maintain accurate customer records and appointment details in the CRM.
• Update service logs, notes, and customer communication records.
• Support general administrative tasks to keep operations organized.

What We're Looking For

• Minimum 2 years of experience in customer service, client support, or service-based business environments.
• At least 2 years of experience coordinating appointments, service schedules, or operational calendars.
• At least 2 years of experience handling high volumes of inbound inquiries and follow-ups via phone, email, or messaging platforms.
• Minimum 2 years of experience using CRM systems or scheduling tools to manage customer data and appointments.
• Minimum 2 years of experience managing multiple service requests, appointments, or client interactions simultaneously.
• Professional and quiet remote work setup (PC) with reliable high-speed internet.
• Strong Zoom presence and polished communication skills.
• Ability to balance client interactions with administrative responsibilities.
• Submission of an introductory video is required as part of the hiring process.

Benefits & Compensation

• Salary: $1,250 to $1,500 USD per month.

Work Mode

This is a fully remote position with a global work mode.

Scalesource is an equal opportunity employer.