Zelh is hiring a Customer Service Representative (CSR) to be the primary daily contact for our broker customers. This communication-focused role ensures smooth information flow between external partners and internal operations to provide timely updates and support.
What You'll Do
- Act as the primary daily point of contact for broker customers.
- Provide frequent status updates and respond to customer inquiries in a timely and professional manner.
- Relay information between external customers or brokers and internal teams.
- Coordinate and direct operational traffic to the appropriate internal departments.
- Ensure accuracy and clarity of information shared across all parties.
- Proactively follow up on open items to support operational efficiency and customer satisfaction.
- Maintain detailed records of communications and updates.
What We're Looking For
- Strong verbal and written communication skills.
- Ability to manage multiple updates and priorities in a fast-paced environment.
- Strong organizational and coordination skills.
- Comfortable working cross-functionally with operations and internal teams.
- Customer-focused mindset with attention to detail.
Nice to Have
- Experience in a customer-facing or client support role.
- Experience working with brokers, logistics, or operations teams.
- Familiarity with CRM or ticketing systems.
Benefits & Compensation
- Competitive Salary in USD.
- 10+ business days of paid time off.
- Team building and corporate events.
- Equipment provided.
- A supportive team.
Work Mode
This is a remote position open to candidates in Belgrade, Beograd, Serbia.
