Ameritas is hiring a Customer Service Representative to support its Group dental and vision insurance division. In this inbound call center role, you will provide essential service by communicating with healthcare providers and insured members to verify eligibility, explain plan provisions, and provide claim status.

What You'll Do

Communicate by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
Document customer inquiries and related customer data electronically.
Assist service team(s) with back office support functions.
Protect the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
Support department goals by achieving established service standards and metrics.

What We're Looking For

High school diploma or equivalent.
Ability to work overtime when required to support business needs.
Excellent verbal and written communication skills.
Proficient use of computer systems and keyboarding skills.

Nice to Have

0-2 years of related experience. Contact center, customer service, dental office and/or insurance experience is highly preferred.

Benefits & Compensation

Starting pay of $18 per hour.
401(k) Retirement Plan with company match and quarterly contribution.
Tuition Reimbursement and Assistance.
Incentive Program Bonuses.
Thrive Days - Personal time off.
Paid time off (PTO).
Health Benefits: Medical, Dental, Vision.
Health Savings Account (HSA) with employer contribution.
Well-being programs with financial rewards.
Employee assistance program (EAP).
Professional and leadership development programs.
Employee resource groups.
StrengthsFinder Program.
Matching donations program.
Paid volunteer time– 8 hours per month.
Generous paid maternity leave and paternity leave.
Fertility, surrogacy and adoption assistance.
Backup child, elder and pet care support.

Work Mode

This is a remote position open to candidates located in Utah.

Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.