Sentry MS is hiring a Customer Service Representative to be the proactive, positive, and helpful voice for our customers. You'll join a fast-moving, mission-driven company, providing clear solutions and growing your skills in a supportive team environment.
What You'll Do
- Be the friendly voice of Sentry by assisting customers via phone, email, and chat.
- Listen carefully, understand concerns, and provide clear, helpful solutions.
- Manage customer requests with accuracy and attention to detail.
- Work closely with internal teams to keep service smooth and efficient.
- Keep customer records up to date and follow our support procedures.
What We're Looking For
- Excellent communication skills — someone who can express themselves clearly and professionally.
- Strong organizational and multitasking skills.
- Comfortable using technology, CRM tools, and web platforms.
- A reliable internet connection + a quiet, professional home workspace.
- Ability to work full-time in the NY/EST time zone.
Nice to Have
- Customer service or call-center experience.
- Spanish or any additional language skills.
- Experience in transportation, healthcare, or service-related fields.
Technical Stack
- CRM tools
- Web platforms
Team & Environment
Work closely with internal teams.
Benefits & Compensation
- 100% remote position — work from anywhere!
- Supportive, friendly, and collaborative team culture.
- Opportunities to learn, grow, and advance within the company.
- Stable long-term role with meaningful daily impact.
Work Mode
This is a global remote position.
Sentry MS is an equal opportunity employer.
