Ameritas is hiring a Customer Service Representative

Ameritas is seeking Customer Service Representatives to provide exceptional service that builds customer loyalty. You will join our Group insurance division, handling inbound calls to verify eligibility, explain plan details, and resolve inquiries for dental and vision policies.

What You'll Do

• Communicate by phone or writing with policyholders, providers, and plan participants to answer questions and resolve issues.
• Document customer inquiries and related data electronically.
• Assist service teams with back office support functions.
• Protect participant confidentiality to ensure compliance with privacy policies.
• Support department goals by achieving established service standards and metrics.

What We're Looking For

• High school diploma or equivalent.
• Ability to work overtime when required.
• Excellent verbal and written communication skills.
• Proficient use of computer systems and strong keyboarding skills.

Nice to Have

• 0-2 years of related experience.
• Contact center, customer service, dental office, or insurance experience.

Benefits & Compensation

• Starting pay of $18 per hour.
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Thrive Days – Personal time off.
• Paid time off (PTO).
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional and leadership development programs.
• Employee resource groups and StrengthsFinder Program.
• Matching donations program.
• Paid volunteer time– 8 hours per month.
• Generous paid maternity and paternity leave.
• Fertility, surrogacy and adoption assistance.
• Backup child, elder and pet care support.

Work Mode

This is a remote position open to candidates located in Nebraska.

Ameritas is an Equal Opportunity/Affirmative Action Employer hiring based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.