RemoteVA PH is seeking a Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese. In this role, you will provide exceptional support to clients across multiple channels, ensuring clear communication and delivering solutions that enhance customer satisfaction.
What You'll Do
- Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues promptly with empathy and professionalism.
- Document customer interactions and maintain accurate records in CRM systems.
- Collaborate with internal teams to escalate and resolve complex cases.
- Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
- Assist in translating customer communications and support materials when needed.
- Ensure compliance with company policies, data privacy, and ethical standards.
What We're Looking For
- Minimum of 1–2 years of customer service experience in a call center, retail, or corporate support environment.
- Native or near-native fluency in Mandarin and Cantonese, with excellent English communication skills (spoken and written).
- Strong interpersonal and problem-solving skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk).
- Cultural sensitivity and adaptability when dealing with diverse clients.
Nice to Have
- Bachelor’s degree in Business Administration, Communication, or a related field.
Technical Stack
- Microsoft Office
- CRM tools (e.g., Salesforce, Zendesk)
