Responsibilities
- Manage incoming calls and emails from customers
- Provide information and assistance regarding products and services
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up with customers to ensure their issues have been resolved
- Document all customer interactions
- Maintain customer records
- Identify and escalate issues to appropriate departments
- Contribute to team effort by accomplishing related results as needed
- Provide feedback on the efficiency of the customer service process
- Assist in training new customer service representatives
- Participate in team meetings and training sessions
- Maintain a positive and professional attitude
- Adhere to company policies and procedures
- Meet or exceed performance metrics and goals
- Collaborate with other departments to improve customer satisfaction
- Stay up-to-date with product and service knowledge
- Provide excellent customer service to a diverse customer base
- Handle multiple tasks and prioritize effectively
- Communicate clearly and effectively in both English and Spanish
- Maintain confidentiality and handle sensitive information appropriately
- Ensure customer satisfaction and loyalty
- Provide accurate and timely information to customers
Nice to Have
- Experience in a healthcare setting
- Experience with CRM software
- Bachelor's degree in a related field
Compensation
Competitive salary
Work Arrangement
On-site
Team
Collaborative team environment
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee assistance program
- Tuition reimbursement
- Employee discounts on products and services
- Opportunities for career growth and development
- Employee recognition programs
- Flexible spending accounts
- Life insurance
- Short-term and long-term disability insurance
- Employee referral bonuses
- Wellness programs
- Professional development opportunities
- Employee stock purchase plan
- Employee resource groups
- On-site fitness center
- On-site cafeteria
- Employee parking
- Employee discounts on local attractions
- Employee assistance program
- Employee referral bonuses
Location
Tampa, Florida
Schedule
Monday through Friday, with some weekend and evening hours as needed
Application Instructions
- Submit resume and cover letter online
- Include relevant experience and skills
- Highlight bilingual proficiency
- Provide references upon request
- Complete an online assessment
- Participate in a phone or video interview
- Attend an in-person interview
- Complete a background check
- Provide proof of eligibility to work in the United States
- Complete a drug test
- Provide a copy of your high school diploma or equivalent
- Provide a copy of your driver's license
- Provide a copy of your social security card
- Provide a copy of your passport
- Provide a copy of your resume
- Provide a copy of your cover letter
Equal Opportunity Employer
We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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