Everyday Dose Inc. is looking for a Customer Service Representative (Associate Trainee) to join our team. In this full-time remote role, you will handle customer inquiries and orders to enhance satisfaction and foster loyalty, supporting our mission to make a positive impact by revolutionizing everyday products.
What You'll Do
- Respond promptly and effectively to customer inquiries through email and chat.
- Manage customer orders efficiently.
- Use available tools and resources to continuously improve the customer experience.
- Develop personalized responses to enhance customer satisfaction and foster loyalty.
- Collaborate with the team to ensure a seamless customer experience.
- Handle customer queries with accuracy and attention to detail.
- Participate in team meetings, training sessions, and feedback reviews to align on goals and improve performance.
What We're Looking For
- A dynamic individual with a passion for customer satisfaction and e-commerce.
- A team player who thrives in a collaborative remote environment.
- Empathy to genuinely understand customer concerns and address them with kindness and effectiveness.
- Quick problem-solving abilities and keen attention to detail.
- Engagement with the company and willingness to take ownership by flagging issues proactively.
- Familiarity with online collaboration tools like Slack and Gmail.
- Ability to adapt to a fast-paced remote work environment.
- Fluency in English, both written and spoken.
- Immediate availability.
- Availability to work standard business hours in the Portugal time zone (WET), including a rotating weekend shift (one weekend per month).
Nice to Have
- Previous experience in customer service, especially in remote or distributed work environments.
- Experience in fields such as sales, technical support, or administration involving customer interaction.
Technical Stack
- Slack
- Gmail
Benefits & Compensation
- A goal-oriented work environment with KPIs to drive success.
- Competitive salary with performance-based incentives.
- Opportunities for career growth and internal promotions.
- Ongoing training and professional development programs.
- Flexible, remote-first work culture with global collaboration.
- Wellness benefits and paid time off to support work–life balance.
- Recognition programs to celebrate individual and team achievements.
Work Mode
This is a fully remote, global position.
Everyday Dose Inc. is an equal opportunity employer.
