What You'll Do
In this role, you will oversee customer accounts from start to finish, ensuring orders are processed accurately and delivered on schedule. You'll serve as a key contact for clients, tracking order progress and proactively communicating any supply chain developments.
You’ll resolve customer concerns with professionalism, maintain detailed records using internal systems, and identify opportunities to improve service delivery. Your input will help strengthen responsiveness and customer satisfaction across operations.
Requirements
- At least two years of experience in customer service or a related field, preferably within the textile sector
- Fluency in both Turkish and English, with strong communication skills in writing and speech
- High accuracy in data entry and a well-organized approach to managing tasks
- Ability to handle multiple priorities efficiently and adapt to changing demands
Benefits
- Comprehensive health insurance and social benefits
- Food, transportation, heating, and Bairam allowances, plus meal tickets
- Minimum of 16 days paid annual leave, increasing with tenure
- Special leave for major life events
- Personalized development plans and access to language courses
- Internal training programs and volunteer opportunities with nonprofit partners
- Hybrid work model, allowing flexibility between remote and office settings
Work Environment
This position operates in a hybrid mode, based in Istanbul with the flexibility to work remotely. The company fosters an open, collaborative atmosphere that values diverse perspectives and encourages curiosity and growth. Employee Resource Groups support inclusion and personal well-being.
Commitment to Inclusion
We are an equal opportunity employer that values diversity and inclusion. All qualified applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or veteran status. Accommodations are available for applicants with disabilities upon request.
