Stryker Corporation is hiring a Customer Service Representative

Work Flexibility: Remote Schedule - Monday - Friday 8:30 - 5:00 EST Overtime as business requirements dictate What you will do - Deliver telephone assistance for sales and healthcare professional inquiries Communicate, interact, and respond with timeliness, precision, courtesy, and composure to foster positive professional relationships Execute all tasks aligned with established operational guidelines and procedural standards Offer constructive insights and recommendations to enhance service quality, internal workflows, and customer support strategies Consistently exhibit a proactive, collaborative, and solution-oriented approach in the workplace environment Extend support beyond standard working hours when call volumes or workload necessitate additional involvement Assist Sales Department by addressing queries received via telephone, electronic mail, and facsimile. Conduct comprehensive research to formulate comprehensive responses Additional responsibilities may encompass: Documenting customer interactions and transactions, logging inquiry details, complaints, and comments, tracking actions undertaken, determining service charges, collaborating with Corporate Accounts Receivable for payment collection, managing billing arrangements, generating product/service reports through customer information analysis, coordinating back order sequencing based on inventory availability, maintaining customer pricing within ERP systems, entering contractual agreements, implementing quality initiatives, managing inventory record accuracy, tracking inventory shelf life and expiration dates, supporting branch cycle counting processes What you need - Required - 2+ years of professional experience High school diploma or equivalent Capability to accommodate flexible scheduling, including weekends, evenings, and occasional holidays Preferred - Bachelor's degree SAP and GHX proficiency $20.08 - $25.28 per hour plus bonus eligible + benefits. Individual compensation determined by skills, experience, and relevant qualifications Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or discriminate against employees or applicants who have discussed compensation information. Employees with access to compensation data cannot disclose such information to unauthorized individuals, except in specific legal contexts including formal investigations, proceedings, or consistent with legal obligations.