Teleflex Incorporated is looking for a Customer Service Coordinator to manage all orders and queries from customers in the Iberia market. In this role, you'll build and maintain strong long-term relationships with the Iberia team and customers to maximize sales growth and ensure Teleflex is positioned as a key preferred supplier within the medical devices space.

What You'll Do

Process all orders received via telephone, fax, post, etc. accurately and promptly.
Handle and resolve all customer queries regarding orders, stock, deliveries, invoices, product queries, literature, and sample requests.
Deal with and resolve all customer complaints upon receipt.
Escalate all product complaints to the appropriate department.
Maintain regular contact with the warehouse and purchasing department to coordinate deliveries and returns.
Act as principal contact person for designated key accounts and report monthly activity to management.
Liaise with the sales force regarding quotations, orders, product queries, and general customer information.
Process daily invoicing.
Process billing corrections and customer returns on time and according to company policy.
Perform general administration work.
Adhere to the Teleflex Quality Management system.
Participate in special projects as required.

What We're Looking For

Fluency in Spanish and English.
Education to Leaving Certificate level or similar.
Several years of experience working in a fast-moving customer service environment.
Excellent communication skills and a professional telephone manner.
A self-starter with a ‘Can do’ approach and attitude.
Ability to work effectively within a multi-cultural team towards strict deadlines.
Accuracy and attention to detail.
Flexibility and willingness to help colleagues to meet deadlines.
Approachable and enthusiastic attitude.
Flexible and adaptable.
Engaging and relating skills.
Ability to work on own initiative and as a team player.
Good organizational skills with cultural awareness and sensitivity.
Good judgment and problem-solving skills.

Nice to Have

Experience in the Spanish medical device market.
Business or other relevant third-level qualification.
Experience within a multinational environment.
SAP SD user level experience.

Team & Environment

Work as part of a multi-disciplinary team.

Work Mode

This role operates on a hybrid work model and serves the Iberia market.

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.