Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
Ensure all product complaints are escalated to the appropriate department.
Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
Process daily invoicing.
Process billing corrections on time and in accordance with the company policy.
Process returns from the customer on time and in accordance with the company policy
General Administration work
Adhere to the Teleflex Quality Management system.
Involvement in special projects as required.

Fluency in Spanish & English essential
Education to Leaving Certificate level (or similar)
Excellent communication skills and a professional telephone manner.
Accuracy and attention to detail are paramount
Ability to work effectively within multi-cultural team towards strict deadlines.
Flexibility – willingness to help other colleagues to meet deadlines

Experience in the Spanish medical device market desirable
Business or other relevant 3rd level qualification desirable
A number of years' experience of working in a fast-moving customer service environment preferably within a multinational environment.
SAP SD user level experience desirable
A self-starter / “Can do” approach and attitude

Hybrid

Structure: multidisciplinary team

Teleflex Incorporated is hiring a Customer Service Coordinator

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