Responsibilities
- Deliver customer assistance using various communication methods including phone, email, and live chat.
- Address and resolve customer inquiries and concerns to ensure a positive experience with offerings.
- Work with team members and cross-functional departments to handle complicated customer cases.
- Keep detailed and up-to-date logs of all customer communications, transactions, and input.
Responsibilities
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
