Working hours:
Wednesday and Thursday - 14:00pm-22:00pm.
Salary:
£9,913.80 per annum.
Key Duties of a Customer Service Assistant:
To participate fully in all relevant training activities and to assist in the training and support of other staff
Attend an annual appraisal and quarterly reviews
Attend site/communications meetings as and when required
Complete all reasonable additional duties as requested by Supervisor/Management
Health and Safety/Food Safety:
Be fully aware of all Health and Safety and Food Safety regulations displayed at the site and fully trained in all associated matters e.g. Accident and Emergency procedures
To ensure matters regarding health and safety to self and other individuals are fully understood and taken seriously
Be aware of and report potential health and safety hazards
Sales:
Ensure the shop is always fully stocked and merchandised to Company guidelines
Be fully aware of all Company promotions prior to promotion commencing
Actively take part in the suggestive selling of Company goods/promotions to the benefit of the Company
Ensure the correct handling/proportioning of Company stock/property to avoid excessive wastage
Customer Service:
Ensure that customers are treated in a friendly and polite manner at all times
Ensure every customer is acknowledged/greeted in a polite and friendly manner
Ensure that service given to customer is efficient and accurate at all times
Assist customers with their enquiries to the satisfaction of the Company
Check for customer satisfaction with regard to meals, Truckwash, motel etc.
Be fully trained to deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer
Ensure that serious/unresolved customer complaints are promptly reported to line management
Ensure that complete Company uniform is worn at all times whilst on duty and that the Company dress code is fully adhered to
Security
Allow only authorised staff/visitors into the console area of the shop and restaurant
Operate the till in accordance with company policy and procedures
Ensure all other Company security procedures are adhered to at all times, and the management
Apply on company website Stobart Truckstops, Parkhouse Road, Kingstown Industrial Estae, Carlisle , United Kingdom On-site Full-time GBP 9,914 / year
Culina Group is hiring a Customer Service Assistant
About company
We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.
Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.
Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.
We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.