Requirements
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- A good working home environment with a stable internet connection
- 2+ years of experience in social care, community management, CX support, or digital customer service
- Fluent in English, both written and oral
- Spanish & Portuguese fluency of B1 and above
- Strong verbal communication & writing skills (friendly, clear, and socially native)
- General knowledge and interest in various social media platforms
- The ability to work an 8-hour shift, on a rotating schedule
- Calm under pressure and confident in high-visibility comment sections
- Organized, accountable, and consistent
Nice to Have
- Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools)
- Experience working within a CRM, or social tools such as Sprout, Sprinklr etc.
- Experience supporting subscription-based or SaaS products
Work Arrangement
Remote (Worldwide)
Additional Information
- 100% Remote position
- Continuous learning experience & career growth opportunities
- Offers competitive compensation based on location market rates
- A great opportunity to work with some of the world’s coolest and most innovative brands
- A welcoming environment where even your feedback and suggestions are all being taken into consideration
- Enjoy working in a diverse & global team environment
- BrickBrands team members come from different backgrounds
- Interested to work in a Customer Service role with a global team that fosters collaboration and support and an opportunity to learn more about social media? Kindly submit your CV in English
