About the Role
This role involves delivering high-quality customer support by managing inquiries, resolving complaints, and guiding customers through services and processes using various communication methods.
Responsibilities
- Respond to customer inquiries via phone, email, and online platforms
- Resolve customer complaints efficiently and professionally
- Provide accurate information about products and services
- Assist customers with account management and billing questions
- Escalate complex issues to appropriate departments
- Maintain up-to-date customer records
- Follow company procedures for data security and confidentiality
- Meet performance targets for response time and resolution
- Identify customer needs and suggest appropriate solutions
- Contribute to team goals through collaboration and support
- Adapt to changing processes and systems
- Participate in training and development sessions
- Report recurring issues to supervisors
- Ensure compliance with regulatory standards
- Promote customer satisfaction through proactive service
- Handle high call volumes during peak periods
- Use CRM tools to log interactions and track outcomes
- Communicate clearly and courteously with all customers
- Work according to scheduled shifts including weekends
- Maintain a professional demeanor under pressure
- Support onboarding of new team members
- Suggest improvements to customer service workflows
- Monitor service quality and adhere to standards
- Assist with internal audits and reviews
- Stay informed about product updates and policy changes
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid role with options for remote and office work
Team
Part of a national customer service team with regular supervision and peer collaboration
Benefits
- Health and dental insurance coverage
- Generous annual leave allowance
- Pension contribution scheme
- Employee assistance and wellbeing programs
- Discounts on energy and retail services
- Professional development and training budget
Equal Opportunities
- Committed to diversity and inclusion in hiring
- Encourages applications from all backgrounds
- Provides reasonable adjustments for candidates
Not available for this position
