Market Drayton, United Kingdom On-site Full-time GBP 30,011 / year

Culina Group is hiring a Customer Service Administrator

Responsibilities

  • Handle incoming calls from internal teams and external stakeholders
  • Address and resolve issues raised by clients, customers, and internal departments
  • Ensure client needs and service expectations are consistently met
  • Respond to and resolve customer and client inquiries efficiently
  • Gather and maintain precise data for client performance reports and internal business analysis
  • Maintain strong focus on customer and client satisfaction
  • Deliver required reports to clients promptly and accurately
  • Verify proof of delivery (POD) entries in the system, investigate discrepancies, and resolve unallocated PODs
  • Follow up with hauliers, depots, and other parties to obtain missing PODs
  • Complete additional administrative duties as assigned by the Customer Service Manager

Compensation

£30,011.00 per annum

Work Arrangement

On-site — Market Drayton

Working hours

4 on 4 off, 18:00-06:00

About company
Culina Group

We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.

Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.

Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.

We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.

All jobs at Culina Group Visit website
Job Details
Category other
Posted a month ago