As a Customer Representative, you will serve as the primary contact for customers of a leading online marketplace, providing clear and effective support in German across phone and email channels. Your role is central to ensuring smooth customer experiences by addressing inquiries, resolving issues efficiently, and guiding users through platform services.
What You'll Do
- Respond to customer inquiries with professionalism and attention to detail, ensuring timely and accurate resolutions
- Engage with new users to collect necessary information and assist with onboarding into the system
- Identify customer needs through active listening and recommend appropriate solutions
- Support brand integrity by maintaining consistent, high-quality service standards
- Collaborate with team members to improve processes and customer satisfaction outcomes
Requirements
- Fluent in written and spoken German, with strong command of grammar and tone
- Excellent interpersonal and listening abilities
- Ability to work independently, stay organized, and manage incoming requests efficiently
- Proactive mindset with a focus on delivering reliable support
- Comfortable working in a remote environment with digital tools and platforms
Benefits
- Full-time, indefinite employment contract with terms open to negotiation based on experience
- Competitive base salary with performance-based bonus structure
- Work remotely from anywhere in Portugal
- Comprehensive paid training covering systems, processes, and project specifics
- Opportunities for internal growth and career advancement
- Referral bonus program for successful team member recommendations
