Concentrix is looking for a Dutch-speaking Customer Representative to provide remote support for our client in the sport clothing industry. You’ll be part of a global team providing technology and services to well-known brands, solving customer doubts and complaints.
What You'll Do
- Solve any kind of customer’s doubt or complaint regarding our client.
- Log call details onto call management systems and provide responses within the agreed Service Level Agreement (SLA).
- Maintain service and product knowledge specific to individual customers.
- Escalate potential service issues.
- Follow all the processes and procedures of the project.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Ensure contractual SLA is maintained.
What We're Looking For
- Bilingual or proficient in Dutch.
- Advanced in English.
- Goal and customer service oriented.
- Good disposition to work in a customer service environment.
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
Technical Stack
- Windows
- MS Office
Benefits & Compensation
- 39 hours/week: Rotative Monday - Saturday 08h - 17h.
- Fully paid training on the company and the project.
- Career development programs and specialized courses.
- Remote from Spain, or work from a central location in Barcelona with opportunity to work from home some days.
- Compensation: 18,978 euros gross/year.
Work Mode
This role offers a hybrid work mode based in Spain, Barcelona. You can work remotely from Spain or from our Barcelona office with the opportunity for some work-from-home days.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications.
