About the Role
Act as a key point of contact for customers, providing support and promoting products to enhance satisfaction and encourage repeat business through personalized interactions.
Responsibilities
- Assist customers with inquiries and resolve issues promptly and professionally
- Promote products and services to increase customer engagement and sales
- Maintain accurate records of customer interactions and feedback
- Deliver a personalized experience to foster long-term client relationships
- Respond to customer communications in fluent German
- Identify opportunities to upsell and cross-sell based on customer needs
- Ensure adherence to service standards and company policies
- Collaborate with team members to improve customer satisfaction
- Stay informed about product features, promotions, and updates
- Gather customer feedback and share insights with relevant departments
- Handle complaints efficiently and follow up to ensure resolution
- Support marketing initiatives through direct customer outreach
- Maintain a deep understanding of customer preferences and behavior
- Contribute to team goals through consistent performance and reliability
- Participate in training sessions to enhance product and service knowledge
- Use CRM tools to track customer interactions and sales activities
- Represent the brand positively in all customer-facing situations
- Adapt communication style to suit individual customer needs
- Meet performance targets related to service quality and sales outcomes
- Uphold a professional and welcoming tone in all interactions
- Support the onboarding process for new customers
- Monitor customer accounts for changes and opportunities
- Escalate complex issues to appropriate internal teams when needed
- Maintain confidentiality of customer information
- Contribute to continuous improvement of customer service processes
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Part of a customer-facing team focused on service excellence and sales growth
Why Join Us
- Be part of a global brand that values customer experience and personal development
- Enjoy career growth opportunities within a supportive and inclusive environment
Language Requirement
Native or near-native proficiency in German is required for this role
Not available for this position
