Celestica is hiring a Customer Program Management Specialist to apply in-depth knowledge and considerable judgment to ensure customer satisfaction and program success. You will work on problems of moderate scope with minimum supervision.
What You'll Do
- Work as a team member responsible for day-to-day customer account activities to ensure on-time product deliveries and project schedules.
- Manage customer account profitability through forecasting, planning, and monitoring efficiency and strategy execution.
- Participate in pricing and bid preparation, and develop and manage contract terms.
- Manage and monitor customer satisfaction both formally and day-to-day.
- Communicate frequently with customers to help ensure satisfaction.
- Coordinate and host regular or as-needed program tracking meetings with the customer and internal account team.
- Receive and resolve customer issues and complaints.
- Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- Work with cost engineering, finance, and SCM staff to coordinate efforts analyzing costs and price variances.
What We're Looking For
- Three to six years of relevant experience.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- In-depth knowledge of the manufacturing process, schedules, scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts, and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials).
- Excellent customer contact, negotiation, and problem resolution skills.
- Good presentation, database management, and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
Team & Environment
You may lead a work group or project team consisting of technical and support staff.
Work Mode
This is an onsite position located in Kulim, Kedah, Malaysia.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status.
