Responsibilities
- Build out and own our post-sales CRM: Stand up a real system of record for customer operations so the team has one source of truth on every account.
- Design our ticketing infrastructure: Own the email ticketing system and Airtable ticketing workflows, and shape how work flows through the team as we scale.
- Build reporting and dashboards: Create the connective tissue between our ops data, our tooling, and how the team makes decisions.
- Optimize workflows and tooling across ops: Be the unofficial ops automation czar — spotting friction, building automations, and continuously sharpening how the team operates.
- Manage the systems behind onboarding and invoicing: Own the infrastructure that supports a smooth customer onboarding and billing experience.
- Lead on AI and automation: Over time, become the person the rest of the ops org turns to for AI-powered workflows and automation.
Requirements
- 4+ years of experience in a systems-heavy role — Ideally at a startup, or in consulting or finance, where you've had to build process and tooling from scratch rather than inherit it.
- You think in systems — You instinctively map workflows, spot where the friction is, and can design a clean path from messy inputs to reliable outputs.
- You're fluent in modern ops tooling — CRMs, ticketing systems, Airtable, BI/reporting tools, and the automation layer that glues them together.
Nice to Have
- You're excited to build from zero — You see a blank page as an opportunity, not a problem. You're comfortable making calls with incomplete information and iterating as you learn.
- You're low-ego and collaborative — You love partnering across functions, take feedback well, and are willing to do whatever helps the company and its customers succeed.
Benefits
- Meaningful Impact
- Autonomy & Ownership
- Growth & Learning
- Competitive Compensation & Equity
- Be Your Best Self
Work Arrangement
Hybrid
Additional Information
- We offer stipends for professional development courses & books (that we often will partake in together!) so we can all continuously grow.
- We provide the benefits you need to stay happy and healthy, including comprehensive healthcare benefits, unlimited PTO (with a minimum of 0 days off a year), and flexibility so you can take care of yourself.
- We organize regular team off-sites and events to ensure that even as we tackle big problems we enjoy the journey.
