At Deel, we're building the infrastructure for the future of work. We're looking for a Customer Onboarding Manager, Enterprise to be the face and voice of Deel for our clients. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships to enable their long-term success.
What You'll Do
- Onboard enterprise customers seamlessly, partnering with their long-term growth and success in mind.
- Provide tailored support, onboarding guidance, and training to ensure customers are set up from day one.
- Plan with Go-live dates in mind, proactively identify opportunities, and pivot to achieve results.
- Identify and flag risks that could lead to delayed onboarding.
- Be the source of knowledge for the customer regarding the products they are looking to onboard.
- Build a relationship with the customer to set them up for success with Deel.
- Be the voice of the customer by collecting product and operational feedback and sharing it with internal stakeholders.
- Become a trusted partner and a technical integration expert, understanding their business needs, present and future.
- Provide a high-quality experience to our customers on a day-to-day basis.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Understand Deel’s product offerings inside and out to support your accounts in their Deel journey.
- Lead each onboarding as a project, coordinating with all stakeholders internal and external.
What We're Looking For
- A minimum of 3+ years of relevant experience in an onboarding or integration manager role.
- Experience in managing a complex B2B SaaS product and quickly ramping up to become a product expert.
- Creative approach to problem-solving, embracing challenges with the tools at your disposal.
- An excellent communicator with great written and presentation skills.
- A relationship builder who remains calm during crisis or criticism and celebrates partners’ successes.
- Demonstrated understanding of project management principles and ability to lead projects to completion successfully.
- A reliable, motivated self-starter with a passionate growth mentality.
- Enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a high degree of responsibility.
- A solid track record of achievement (e.g., success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities).
- A strong analytical foundation with the ability to manipulate and synthesize data.
- Curious by nature and interested in making an impact.
Benefits & Compensation
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.
Work Mode
This is a remote position open to candidates in the EMEA region.
Deel is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity.
