Produce high-impact, customer-driven content across formats — video case studies, written success stories, social proof, and customer spotlights.
Interview customers and translate technical wins into narratives that resonate with AI engineers and executive buyers alike.
Build a library of proof points that sales, demand gen, and product can pull from.
Own and scale Arize’s customer reference program end-to-end — identifying advocates, managing relationships, and matching the right reference to the right opportunity.
Partner with Sales to ensure reference coverage across segments, use cases, and industries.
Secure and prepare customer speakers for Arize events, webinars, conferences, and developer workshops.
Support customer-facing events including meetups, workshops, and roundtables — from logistics to content.
Build and run programs like the Customer Advisory Board and power user groups that create tight feedback loops between customers and our product and GTM teams.
Partner with Customer Success to amplify educational resources, best practices, and product adoption milestones.
Develop and execute campaigns that drive product adoption, increase engagement, and create upsell and expansion opportunities.
Work cross-functionally with CS, Sales, and Product to identify expansion signals and turn them into pipeline.

5+ years of experience in customer marketing, product marketing, or a closely related field — ideally at a developer tools, data infrastructure, or AI/ML company.
Proven ability to identify customer stories and turn them into compelling content — you know how to find the narrative in a technical win.
Experience running reference or advocacy programs and building scalable processes around them.
Strong cross-functional collaborator — you’ve worked closely with Sales and Customer Success and understand how to support pipeline goals without losing the customer-first lens.
Excellent written communication; comfortable writing for technical audiences without losing the thread for business stakeholders.
Event and program management experience — you can run a webinar, coordinate a roundtable, and manage a speaker from ask to stage.
Actively using AI in your day-to-day work — not just aware of it. You’re experimenting with AI tools to move faster, think more creatively, and do work that would have taken a team to do solo.

Background in or strong familiarity with AI/ML, LLMs, or data infrastructure.
Experience with developer communities or open-source ecosystems.
Familiarity with tools like Salesforce, HubSpot, or similar CRM/marketing automation platforms.
Previous experience building CAB programs or structured executive engagement programs.

Team size: lean team. Structure: high-visibility, high-ownership role

Arize AI is hiring a Customer Marketing Manager