What You'll Do
Collaborate with internal teams to support the day-to-day functions of a global loyalty program across a network of hotels. You'll help onboard new properties, prepare training materials, and ensure consistent program delivery at the property level.
Handle incoming inquiries related to loyalty membership and resolve issues efficiently through a dedicated ticketing system. Maintain up-to-date content on brand websites using CMS platforms and verify task completion through the Brand Task Center.
Use Power BI to gather performance data and generate reports that track campaign effectiveness and hotel participation. Support management with customized reporting to inform strategic decisions and operational improvements.
Communicate regularly with hotel teams to follow up on action items, update internal knowledge resources on MH Flow, and ensure alignment with program standards.
Requirements
- Currently pursuing a degree in hospitality, business, or a related field
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and comfort with learning new digital tools
- Ability to work with data and present findings clearly
- Fluency in English; additional languages are an advantage
- Familiarity with OPERA, GHA CMS, Sitecore, or similar platforms is a plus
Benefits
Develop practical skills in loyalty program management, data analysis, and cross-functional coordination within a global hospitality environment. Gain exposure to digital content systems, performance tracking tools, and operational workflows used across hotel brands.
Build experience in public speaking through bilingual presentations and team collaboration. Strengthen project management abilities by tracking tasks and measuring outcomes. Explore potential interests in eCommerce, marketing, and social media through rotational opportunities and cross-departmental support.
