Patreon is looking for a Customer Happiness Technical Specialist to support creators by providing technical expertise for the Memberful product. In this role, you’ll combine excellent customer support with strong technical instincts to help creators navigate integrations and solve complex issues.

What You'll Do

Support customers via the help desk with questions from onboarding to advanced configuration.
Become an expert on how Memberful integrates with WordPress and third-party tools like Mailchimp, Discord, and Zapier.
Troubleshoot API, webhook, and integration issues.
Reproduce and diagnose technical issues before routing them to engineering.
Collaborate closely with the on-call engineer to handle and prioritize technical tickets efficiently.
Update or create help docs, troubleshooting guides, and other educational content.
Gather, organize, and communicate feature requests and customer insights to the team.
Help potential customers assess whether Memberful is the right fit for their needs.
Help evolve support operations by introducing automation and AI-assisted tools.
Improve internal processes as the team grows and the product expands.

What We're Looking For

Experience supporting a SaaS product in a technical capacity.
Strong WordPress experience, including configuration, troubleshooting, common plugin conflicts, and hosting environments.
Ability to simplify technical concepts for non-technical users.
Excellent written communication skills.
Located in the United States.
Available to work Pacific hours or late-day EST.

Nice to Have

Experience with Zapier, Discord bots, Mailchimp, Stripe, or similar platforms.
Ability to read or lightly modify code (HTML, CSS, JS, PHP, or Ruby).
Familiarity with Rails-based applications or similar deployment environments.
Prior remote-work experience in asynchronous environments.

Technical Stack

WordPress
APIs
Webhooks
Mailchimp
Discord
Zapier
Stripe

Team & Environment

Memberful is a small, self-managed team that operates with asynchronous communication and deep work.

Benefits & Compensation

Competitive benefits package including salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and a 401k plan with matching.
Compensation is dependent on location and level.

Work Mode

This is a fully remote position open to candidates located within the United States.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.