Requirements
- Experience supporting a SaaS product in a technical capacity
- Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
- Ability to simplify technical concepts for non-technical users
- Excellent written communication skills
- Located in the United States
- Available to work Pacific hours or late-day EST
Nice to Have
- Experience with Zapier, Discord bots, Mailchimp, Stripe, or similar platforms
- Ability to read or lightly modify code (HTML, CSS, JS, PHP, or Ruby)
- Familiarity with Rails-based applications or similar deployment environments
- Prior remote-work experience in asynchronous environments
Benefits
- Competitive benefits package including salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching
- Hybrid work model for office-based employees: expected to come into the office two days per week
- Remote employees not expected to meet office requirements
Team
Team size: small. Structure: self-managed team
About the Team
It's fun and rewarding to work with people who are enthusiastic and get stuff done. At Memberful, we're a self-managed team. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish. Who we are and what we're building. Memberful is a small team of self-starters focused on building a great product and helping our customers succeed. We pay attention to the details, we treat people right, and we love learning and experimenting. You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better. You don’t just report the problem, you present a plan for fixing it. Do great work. Live your life. Everyone at Memberful has a passion for doing great work. But we also want to live our life. That means working during normal business hours, maintaining a calm work environment, minimizing distractions, and respecting everyone's time. Work Remotely. Everyone at Memberful is a remote worker. Our internal process is built around asynchronous communication and deep work. You have experience working remotely and enjoy it. Friendly and thoughtful teammates. We're big believers in treating others as we'd like to be treated. Life is too short not to work with people you like, respect, and trust. You’re enthusiastic about life and work on a daily basis - you don't like working with complainers or blamers. You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers.
About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: Put Creators First | They’re the reason we’re here. When creators win, we win. Build with Craft | We sign our name to every deliverable, just like the creators we serve. Make it Happen | We don’t quit. We learn and deliver. Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.
Additional Information
- Work remotely
- Asynchronous communication preferred
- Deep work time valued
- U.S.-based required
- Available to work Pacific hours or late-day EST
- Employee of Patreon but work exclusively on the Memberful product
