Responsibilities
- Stays up to date with all platforms used for sales and order processing.
- Supports retailers in their online operations and digital activities.
- Welcomes change and consistently applies newly acquired training.
- Becomes proficient in company policies, promotional programs, shipping guidelines, and product details.
- Provides customers with accurate information on order status, delivery timelines, product availability, pricing, and ongoing promotions.
- Collaborates with logistics teams to arrange special deliveries and resolve inventory-related issues.
- Handles customer inquiries with accountability and positivity, fostering strong relationships with clients and coworkers.
- Adapts creatively and flexibly to meet evolving customer service expectations.
- Gathers and assesses relevant details to resolve complaints or escalate issues appropriately.
- Delivers high-quality customer support through phone and written communication.
- Uses emotional intelligence to collaborate with diverse individuals and seeks feedback for personal development.
- Efficiently uses internal systems and resources to deliver accurate and timely solutions to customer questions.
- Manages multiple priorities in a fast-paced office setting with strict deadlines.
- Completes additional tasks as needed.
Work Arrangement
Hybrid — Montreal, Flanders NJ
