Indigo Books & Music is hiring a Customer Experience Representative

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO - Create a warm and welcoming environment in our stores - Add joy to our customers' lives - Leverage our product to tell stories - Engage and connect with our customers on the floor - Curate specific product collections for each customer you meet - Support the daily operations of the store, before or after the store closes - Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise - Use merchandising standards to create a visually appealing, stimulating store - Ensure Visual Standards are followed and maintained - Seek information regarding new products, promotions and programs - Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers - Take accountability to respond to customer feedback in a timely manner - Hold self and others accountable - Own self-development and provide continuous feedback to colleagues and Leadership Team - Share ideas with Leadership Team on how to improve the employee and customer experience