Honeywell is seeking a Customer Experience Program Management Professional, Analytics to shape the organization's customer experience strategy and drive impactful initiatives. Your expertise in customer experience program management and advanced data analytics will be crucial in enhancing customer satisfaction and loyalty, directly impacting business growth.
What You'll Do
- Lead and drive the customer experience program management strategy and initiatives.
- Develop and implement innovative and customer-centric programs to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to define and execute customer-focused initiatives.
What We're Looking For
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
- 3 years of experience in customer experience program management or related field.
- Proficiency in using data analytics tools and techniques to derive insights and measure program impact.
- Knowledge of programming languages such as SQL for data manipulation and analysis.
- Strong leadership skills with the ability to drive change and influence stakeholders at all levels.
- Advanced data analytics skills with the ability to derive insights and make data-driven decisions.
- Ability to read, write and speak English.
Nice to Have
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer experience program management or a related role.
- Strong analytical and problem-solving skills.
- Exceptional negotiation and dispute-resolution skills.
- Experience in using customer experience management software and tools.
Technical Stack
- SQL
- Data analytics tools
Team & Environment
Reports directly to the Sr Director of Customer Experience.
Benefits & Compensation
- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- Paid Holidays
Work Mode
This is a hybrid position located in Puerto Rico.
Honeywell is an equal opportunity employer.
